How to Run a Change Impact Assessment Before Go-Live

Most change impact assessments are run too late, by too few people, at the wrong depth — and produce a document rather than a decision. The individual techniques are well covered. What is usually missing is the process around them: when to start, how wide to go, who needs to be in the room, how […]

From Impact Assessment to Mitigation Plan: How to Make the Register Actionable

The register is finished. Sixty impacts, scored, prioritised, each with an owner. Then you read the mitigation column and forty rows say some version of the same thing: training and communications. The assessment worked. The mitigation never started. This is the most common way impact work fails to convert, and it is not laziness. It […]

Role Impact Assessment: How to Identify What Really Changes for Users

The impact assessment workshop runs for three hours. Process owners, a future-state slide, a facilitator with a template. Somebody writes: “Finance will use a new posting screen and a revised approval workflow.” Six months later, finance discovers that a third of month-end involves reconciliations, adjustments and chasing that appear nowhere in the new design, and […]

How to Prioritise Change Impacts by Severity and Adoption Risk

You have a scored impact register. Sixty rows, each with a rating. Somebody asks which ones the programme is going to actually do something about. This is where most impact work stalls, because a scored register does not prioritise itself. Sorting descending by a composite number feels like prioritisation and usually produces a list nobody […]

Change Impact Register Template: What to Track and Why

Most change impact registers are a list of things that will be different. That is a document. It gets produced during design, presented once, filed, and referenced again only when something goes wrong and somebody asks whether this was foreseen. It usually was — in a row that said “finance processes will change” and nothing […]