What to Do When Go-Live Is a Disaster: A Change Management Recovery Playbook
The launch went ahead. You said it was too early, and you were overruled. Now the data is wrong in ways nobody predicted, three core workflows do not work end to end, the service desk is drowning, and people who were merely sceptical two weeks ago are now openly angry. Support is running daily office […]
Read articleHow UAT Reveals Adoption Risk Before ERP Go-Live
UAT finishes on a Friday. The defect log is down to a handful of low-severity items, the business signs the acceptance document, and the programme moves to cutover planning with a sense of earned relief. Eight weeks later, the same organisation is dealing with data errors, escalating support tickets, and finance users quietly rebuilding a […]
Read articleWhy Users Go Back to Excel After ERP Go-Live — and What It Tells You About Adoption
Six weeks after go-live, a planner opens the new ERP, runs the report, looks at it for a moment, exports it to Excel, and finishes the job in a spreadsheet she built herself. Somebody notices. It gets raised at the hypercare stand-up. And the reflex response is almost always the same: remind people that the […]
Read articleHow to Build a Change Champion Network That Actually Works
Almost every large transformation eventually produces the same slide: a diagram of smiling faces labelled “Change Champion Network.” Names are collected. A kick-off is held. Someone designs a logo. Six weeks later the network has quietly stopped meeting. This is not because champions are lazy or the idea is flawed. It is because most networks […]
Read articleWhy Benefits Leak After Go-Live — and How to Detect It Early
Go-live is a dangerous moment because it feels like success. The system is live. The new process is published. The launch email has gone out. Hypercare has a rota. The steering committee relaxes a little. Someone says, “Well done, everyone,” and, in fairness, they probably mean it. A lot of hard work has happened. But […]
Read articleThe Manager Toolkit for ERP and AI Adoption
ERP and AI adoption do not happen in the programme office. They happen in team meetings, backlog reviews, month-end pressure, customer escalations, informal chats after training, and those slightly awkward moments when someone says, “Can we just use the old spreadsheet this once?” That’s where adoption is either reinforced or quietly abandoned. This is why […]
Read articleWhat Is a Transformation Readiness Diagnostic?
A transformation readiness diagnostic is not a survey with a prettier name. At least, it shouldn’t be. Done properly, it is a structured assessment of whether an organization is genuinely ready to execute a transformation and capture the intended value from it. Not whether the project has a plan. Not whether the steering committee has […]
Read articleThe PMO’s Role in Managing Change Saturation Across Competing Initiatives
Most organizations don’t fail at transformation because they have too few initiatives. More often, they fail because they have too many good ones running at the same time. The ERP rollout is important. The AI programme is important. The customer experience redesign is important. The operating model work is important. The compliance initiative cannot wait. […]
Read articleWhy Transformation Portfolios Fail When They Ignore Employee Capacity
Transformation portfolios usually fail more quietly than leaders expect. Not with one dramatic collapse. More often, the portfolio keeps moving on paper: milestones still turn green, steering committees continue, vendors submit invoices, project managers update RAID logs, and the transformation office reports “progress.” Yet underneath, the same employees are being asked to absorb a new […]
Read articleHow Do You Measure the Success of a Change Management Program?
Learn how to measure change management success through deliverables, adoption, proficiency, operational outcomes, and value capture — not just training, communications, and activity metrics.
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