What to Measure After Go-Live: Adoption, Proficiency and Stabilisation
Two weeks after go-live somebody asks how it is going, and the answer is a usage figure. Eighty-three per cent of licensed users logged in last week. That number is true, and it answers almost nothing. It does not say whether the work being done in there is correct, whether the organisation has settled, or […]
Change Impact Register Template: What to Track and Why
Most change impact registers are a list of things that will be different. That is a document. It gets produced during design, presented once, filed, and referenced again only when something goes wrong and somebody asks whether this was foreseen. It usually was — in a row that said “finance processes will change” and nothing […]
What Should a Change Readiness Dashboard Show Before Go-Live?
Here is a common and easily missed failure. A programme builds a readiness dashboard eleven months before go-live. It is thoughtful, well designed, and reviewed monthly. It shows the same six tiles in month eleven that it showed in month one. Nothing about it is wrong, and it was useful for about six weeks. The […]
Why Decorative Dashboards Fail and Decision Dashboards Work
The dashboard is well built. The data is accurate, the refresh works, the charts are clean, and it gets shown every fortnight. It has never changed a decision. This is a strange kind of failure, because nothing about it looks like failure. Nobody built it badly. The usual diagnosis — wrong metrics, poor visual design, […]
Readiness Heatmaps: How to Identify Adoption Risk Before It Becomes Escalation
Escalations rarely arrive as surprises. They arrive as surprises to the people who could have acted. By the time a readiness problem reaches a steering committee as a formal escalation, it has usually been present for two measurement waves, visible to the affected team for longer than that, and mentioned at least once in a […]
How to Visualise Readiness by Function, Country and Project Wave
The readiness pack arrives: fourteen slides, a stacked bar chart per question, a RAG table, and an executive summary saying readiness is “broadly on track with some areas requiring attention.” Everyone nods. Nobody acts. This is usually a visualisation problem rather than a data problem. The pack contains the finding — manufacturing has fallen off […]
Readiness Score: How to Turn Survey Data into a Leadership Signal
The readiness score is on the slide. It says 72. Somebody asks whether 72 is good. There is a pause, and then a discussion about whether the survey was fair, whether the response rate was high enough, and whether the sales team always scores low. Ten minutes later the meeting moves on. Nothing was decided. […]
What Sponsors Should Expect from a Transformation Readiness Review
You have commissioned a readiness review, or you are about to. A few weeks later someone presents you with a deck. How do you tell whether it is any good? This is a harder question than it looks, because the failure mode of a bad readiness review is not that it is obviously wrong. It […]
How to Turn Readiness Evidence into a 30/60/90-Day Action Plan
The readiness work lands. Forty-odd findings, a set of RAG statuses, a slide headed “Recommendations” containing phrases like strengthen manager engagement, improve data quality and increase communication. Everyone agrees it is a good piece of work. Six weeks later, almost nothing has moved. This is not usually a failure of will, and it is rarely […]
Diagnostic Sprint vs Change Readiness Survey: What Is the Difference?
“We already run a readiness survey. Why would we also need a diagnostic?” It is a fair question, and it comes up constantly — partly because both things get described as a “readiness assessment,” and partly because both produce a document with a RAG status in it. From a distance they look like two versions […]