Category: Change Complexity

Change complexity describes how much a transformation actually asks of the people who have to absorb it: how many roles change, how far processes move, how much judgement is involved and how much is landing at once. Programmes that underestimate it plan for training when they needed practice, and for communication when they needed capacity. This archive collects articles on assessing complexity, explaining it to sponsors and using it to size adoption effort realistically. Use the Change Complexity Assessment tool guide to run the assessment, browse the wider AI Diagnostics Toolkit, or see how complexity feeds adoption risk.

Using a Fishbone Diagram to Diagnose Low Adoption

Adoption problems rarely have one cause. A team using the new system half as much as expected is usually experiencing four things at once, each individually survivable and collectively decisive. That is the situation a fishbone diagram is built for, and it is where sequential questioning falls short — a 5 Whys chain produces one […]